The SOLX Promise
Do you remember the first time Tommy got a sale in the movie Tommy Boy? Let us refresh your memory.
Ted: "But why do they put a guarantee on the box then?"
Tommy: "Because they know all they soldya was a guaranteed piece of sh*t. That's all it is. Hey, if you want me to take a dump in a box and mark it guaranteed, I will. I got spare time. But for right now, for your sake, for your daughter's sake, ya might wanna think about buying a quality item from me."
The SOLX Promise isn't just something we write on the box and call it done. We stand by it; 100% of the time. We know that things happen. Maybe your kiddo or your dog got a hold of them and destroyed them. Maybe you were mowing and decided it was a good idea to run over 'em. Whatever the reason, we got you.
If your SOLX sunglasses damaged, broken, chomped on by your dog or bent like a pretzel by your kiddo, just reach out to us on our Contact Us page, or shoot us a message on Facebook (Meta). Our goal is to not make the replacement process difficult, but we will need a couple of details from you:
- Order Number
- Description of what happened
- Confirmation of the order email address
- Email address for your return label
Once we receive that information and send you your return label, just box or bag up your broken/damaged sunglasses and drop them in the mail. As soon as we get them, we'll work double-time to get your new sunglasses out to you.
We charge a processing fee of $12 for a SOLX Promise claim. What's included in the "processing fee?" Glad you asked. The "processing fee" helps us recoup the time it takes to process your claim and the shipping cost in getting your new pair of SOLX sunglasses to you. Unfortunately, lost or stolen sunglasses aren't covered, but nevertheless, reach out to us and we will see what we can do.
- You can choose the same style and color as your original purchase OR
- If your original purchase style or series is not available, you can select another pair of equal or lesser value.
We stand by our product and the SOLX Promise is our way of letting you know we mean it.